Last updated: August 2026

We want every Belle de lune piece to accompany you with confidence and elegance. We understand that plans can change, and we aim to make the process as smooth, transparent, and elegant as possible for our customers. To ensure clarity and support, we accept returns and exchanges within 30 days of the delivery date, subject to the conditions outlined below. Our team is always available to assist you throughout the process and help provide the best possible resolution for your request.

Return Window

You have 30 days from the date your order is delivered to return an item. The return date that counts is the one indicated by the carrier. Items shipped after the 30-day window may be refused.

Eligibility Conditions

We accept returns on both defective and non-defective products, provided the item meets the following conditions:

• The product is new, unworn, and unwashed
• The item is returned in its original packaging
• All tags, labels, marks, and protective materials remain intact
• The item is in the same condition it was delivered

Returns that do not meet these conditions may be refused. Please note that proof of purchase is mandatory (your order confirmation email is sufficient).

How to Start a Return

To initiate a return or exchange, please contact us via our contact page or email us at contact@belledelune.com with your order number and the reason for return. Our team will guide you through the next steps.

• We reply within 24 hours, 7 days a week, with the return instructions and the correct return address.
• Items must be shipped back within 30 days from the delivery date.
• Please use a tracked shipping service and keep your tracking number until the return has been fully processed.
• Please note that returns sent without prior approval may be refused.

Return Shipping

At this time, we do not provide prepaid return labels. Return shipping costs to our international warehouse are the customer's responsibility.

We strongly recommend using a reliable courier or postal service with tracking, as Belle de lune cannot be held responsible for parcels lost during return transit.

Restocking Fee

A €10.00 restocking fee will be deducted from returns of non-defective items. This fee does not apply if the item received was defective or non-conforming.

Store Credit & Refunds

Once your return is received and inspected, a refund will be issued within 5 to 10 business days.

• Items purchased at full price will be refunded to the original payment method, and you will receive a confirmation once the refund is completed.
• Items marked as sale at the time of purchase are eligible for store credit only and are not refundable to the original payment method.

Exchanges

Belle de lune offers exchanges for eligible items under the following framework:

• You may exchange an item provided it is unworn, unwashed, and returned with all original tags and packaging intact.
• Exchange requests must be initiated within 30 days of delivery.
• Once you provide a valid tracking link for your return shipment, we will issue store credit that allows you to place a new order for your preferred size or a different product.
• Sale or discounted items may also be exchanged under the same conditions.
• You may exchange an item up to two times, provided it meets our return requirements. If the same item is returned a third time, the case may be reviewed for personalized support.
• If the replacement item costs less than the original purchase, the remaining balance will remain as store credit valid for 120 days. If the new item costs more than the original purchase, you may pay the difference at checkout.

Policy Abuse

Belle de lune reserves the right to refuse returns or exchanges in cases of suspected policy abuse, excessive returns, or fraudulent activity.

Need Assistance?

If you have any questions regarding your order, returns, or shipping, we’re here to help.

Email: contact@belledelune.com
We reply within 24 hours, 7 days a week.

Your satisfaction is our priority. We’re committed to making your experience smooth, elegant, and stress free.