Do you offer free shipping?

At Belle de lune, every order is carefully tracked from our warehouse. We always provide a secure tracking number, and shipping is 100% free in mainland France on all orders.

Can I return an item if it doesn't suit me?

If something isn't quite right, our team is here to help. You can return your order within 30 days in accordance with our returns policy, and we'll work with you to find the best solution.

How do I track my order?

Enter your order number and the email address used at checkout on our Track your order page. You can view delivery status in real time.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay — for simple, fast, and secure checkout.

Will I receive a confirmation email after my order?

Yes. Once your order is confirmed, you'll receive a confirmation email in your inbox. If you don't see it, check your spam folder or contact us — our team will be happy to help.

What if the item doesn't meet my expectations?

We photograph every piece to reflect its colour, fit, and fabric as accurately as possible. If an item doesn't meet your expectations on arrival, our team is here to help — returns are accepted within 30 days in accordance with our returns policy.

Who should I contact if I need help after ordering?

You'll always reach a real person. Our customer service team is available before and after your purchase, and every message is handled with care. Visit our contact page — we'll get back to you as soon as possible.

How do I choose my size?

See the size guide on each product page. If you have questions, our team can advise you via our contact page before you buy.

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★★★★★

"Wore this to a terrace dinner — light, feminine, and compliments all evening."

★★★★★

"The eyelet dress is even prettier in person. Perfect fit and so comfortable."

★★★★★

"This yellow dress really flatters your shape. The fabric drapes beautifully."

★★★★★

"Perfect evening dress. The sky-blue colour is simply divine."

★★★★★

"My husband couldn't stop complimenting me. Elegant and ideal for a dressy evening."

★★★★★

"I was nervous ordering online but this dress fits like it was made for me. Already eyeing my next one."

★★★★★

"Fast delivery and it arrived beautifully folded. Little details like that matter."

★★★★★

"Third order from Belle de lune — the quality never disappoints."

★★★★★

"Remarkable quality and a perfect fit. This dress is my go-to — and the team is wonderful!"

★★★★★

"The fabric feels far more expensive than the price. Even my picky sister asked where it's from."

★★★★★

"Had to exchange for a size up — no hassle at all. Would shop here again."

★★★★★

"True to size for me. Love that the photos on the site match what arrives."

★★★★★

"Unsure about sizing — the team replied in under 2 hours. Perfect fit first time!"

★★★★★

"Replied to my sizing question within an hour. The team really knows their pieces."

★★★★★

"Wore this to a summer wedding and got compliments from the first dance to the last."

★★★★★

"Soft, flattering, and so comfortable for a long day. Exactly the understated French look I wanted."

★★★★★

"The neckline and waist are so well cut. Feels polished without trying too hard."

★★★★★

"My go-to for anything smart-casual now. This midi dress works with heels or flats."

★★★★★

"Bought two colours because the first one was such a hit at work."

★★★★★

"Even more beautiful in person. Quality fabric and careful finishing throughout."

★★★★★

"Ordered for a christening — elegant, comfortable, and not over the top."

★★★★★

"Delivery was quicker than expected and the dress needed zero alterations."

★★★★★

"Beautiful quality for the price. Better than brands I've paid double for."

★★★★★

"Easy return and fast refund when sizing didn't work. Top-notch customer service."

★★★★★

"I'm 58 and felt genuinely confident in this dress. Flattering cut without being frumpy."

★★★★★

"Packaging was lovely and the dress smelled fresh, not factory-like. Sweet touch."

★★★★★

"Partner said it was the best thing I've worn in years — I'll take that!"

★★★★★

"Perfect wedding guest dress. Compliments all evening at a very fair price."

★★★★★

"Finally a label where size 42 feels consistent. That's rare."

★★★★★

"Kept coming back to add accessories — the whole outfit came together so easily."

★★★★★

"Wore it to a garden party and three friends asked for the link before we even sat down."

★★★★★

"A shop that truly understands French elegance. Beautiful fabrics and fast delivery."

★★★★★

"Bought it for a family lunch and ended up wearing it twice that week. That easy."

★★★★★

"First online dress buy in years and I'm genuinely impressed. Will order again."

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